Find answers below to Frequently Asked Questions about our service for both Seattle Area moving and Bay Area moving:

Moving Services

  1. What is included / not included?
  2. Truck Size?
  3. I just need help with labor only, I don't need a truck, do you provide labor only services?
  4. Is there a minimum for hours required?
  5. How early can you start?
  6. How much notice I had is required to book?
  7. How late can you start your last booking?
  8. How long does it take for my move generally?
  9. Do you charge extra for stairs?

License, Insurance & Making a Claim

  1. Are you Licensed and Insured?
  2. Oops! What if Accidents happen?

Reserving a Move?

  1. Do you require any deposits?
  2. I've made a booking. What steps should I do now?
  3. Are Tips required?
  4. When is the ETA (estimated time arrival)?
  5. Start time / End time?

Rates, Payments, Fees & Insurance

  1. How is the total cost calculated?
  2. What Methods of payments do you accept?
  3. Do I pay travel time / wait time?
  4. Are items Insured during the move?
  5. Besides the hourly rate, What Extra costs are calculated?
  6. Are the break times calculated in my fee? Do I need to buy their Lunch?
  7. What if I have more than 2 stops?

How do you pack Individual items?

  1. How do you pack a TV?
  2. Will you wrap a mattress?
  3. Carpet / floor protect?
  4. How do you transport the piano?

About Us & Contact Info

  1. What are your Hours of Operation?
  2. Complaints / Feedback?

Moving Services

  1. What is included / not included?
    • Included: free use of blankets, shrink wraps, tapes, dollies, hand trucks, basic tools to do assembly and disassembly, 1-2 complimentary wardrobe boxes.
    • Service included: packing, assembling, dissembling, wrapping, moving, truck is included.
    • Not included: boxes, bubble wraps, if you are moving into a storage or POD, blankets are $10 each refundable upon return.
  2. Truck Size?
    We have many sizes of trucks:
    • Usually for a 1 bedroom, we send a 16 foot or above sized truck.
    • For a 2 bedroom, we send a 22 foot or above sized truck.
    • For a 3 bedroom or more, we send a 24 or 26 foot sized truck.
    • Sometimes, a second load is required.
    Please let us know if there are truck size restrictions due to a smaller parking space or if there are height restrictions.
  3. Can I change the date of my reservation?
    You can make as many date changes prior to pick-up as you wish, based on availability, without affecting your rate.
  4. I just need help with labor only, I don't need a truck, do you provide labor only services?
    Of course we do! We will bring our moving equipment with us. Our $20 Truck Fee will be deducted for labor only jobs. Please note we may still drive a truck to labor only jobs. Minimum hours and travel time still apply to labor only jobs.
  5. Is there a minimum hours required?
    Yes, We have a Minimum Required Fee, but we will inform you upon booking.
  6. How early can you start?
    We usually start our morning job as early as 8 am, especially during busy days.
  7. How much notice is required to book?
    Usually at least 3-4 days are required for a weekend move, and 1-2 days are required for a weekdays move.
    As long as we have spots available we can schedule you an appointment. Usually weekends and first days / last days of the month are quite busy. Try to book at least a week before these days. We take many last minute bookings.
  8. How late can you start your last booking?
    Usually 4:00-5:00 pm is the latest we can start a small job.
  9. How long does it take for my move, generally?
    This is a general guidance only:
    • Studio / Single bedroom 2-3 hours
    • 2 bedroom 3-4 hours (this is a full 16 foot truck)
    • 3 bedroom 4-5 hours
    • 4 bedroom 6-8 hours (this is a full 26 foot truck)
    This includes some basic Assembling / Disassembling, and wrapping of big furniture.
    Please do not forget the Garage and Patio.
  10. Do you charge extra for stairs?
    No, we do not charge extra fees to move regular household items up or down stairs. However, we charge extra to move Pianos and Appliances up or down stairs.
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License, Insurance & Making a Claim

  1. Are you Licensed and Insured?
    Yes, all of moving companies we are partnered with are Licensed and Insured.
  2. Oops! What if Accidents happen?
    Although our movers try to be as careful as possible, accidents can happen. If there are any damages, during the move, please forward pictures of the broken items, the date and time of your move, a brief description of the incident, how it happened, when it happened, the value of the items, and email: info@movetruckmove.com
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Reserving a Move

  1. I've made a booking. What steps should I take now?
    After each booking, you will receive a confirmation message from us within a few minutes.
    You will receive a reminder message one day prior to your move. If you have not receive the message, please contact us right away.

    Please notify us if your move may involve:
    • Strict time-line requirements such as booking of an elevator / loading dock
    • Piano moving
    • Any single item over 300 pounds
  2. Do you require a Deposit?
    • No deposit is required for local moves.
    • Yes,deposit will be required for a long distance move. We will conduct an on-site estimate for a long distance move. We can collect a deposit to secure the spot for you.
  3. Are Tips required?
    Moving is hard back-breaking labor. Similar to other Service Providers, you may provide a tip base on their performance. Suggested tips are $8 - 10 / hour, per mover. Please pay tips in cash directly to movers. The moving htcompany will not take any of their tips but appreciate your acknowledgement of their hard work.
    We thank all of our customers that have bought our movers water, spot drinks, soda and even lunches!
  4. When is the ETA (estimated time arrival)?I have booked a reservation, and customer service let me know it is booked between 12:00-2:00 pm. Does it mean they will arrive anytime between 12:00-2:00 pm? Will there be any delays?
    We are unsure how long it will take for the previous booking. We will try our best to meet the arrival window, and we will update you of the arrival time. We want to keep all of our bookings on schedule.

    Please note that there is no guarantee of arrival time. If it is required that your job is done at a certain time, please try to book for the first appointment of the day, which usually starts at 8:00-9:00 am.

    Please let us know if you need to meet certain time requirements, such as booking the loading dock or booking the elevator. We will let you know if we can meet these requirements. If we feel like we are not able to meet them, we will let you know.
    We have encountered situations like the following:
    • Wrong estimate of the size of the move
    • Parking spot not reserved/driveway too short / too narrow for our big truck, we have to park else where, longer walking distance
    • Customer booked for the storage but have to wait a long time for the lock to open
    • Forgetting keys, wrong keys
    • Storage not opened and have to wait
    • Getting lost
    • Hills too deep trucks cannot climb
    • Loading / Unloading time is longer than estimated because walking distance from loading / unloading may vary, elevators do not work, no power etc.
    • Dissembling / Assembling time takes longer than estimated. For example, some furniture is more difficult to move.
    • Sofa is too big and cannot though the door or go up stairs
    • Truck broke down during a move
  5. When do you start charging? When do you stop charging your hourly rate?
    The hourly rate will begin when we have arrived and start working, and finish when we finish unloading the last item from the truck and finish the work at the destination. We ask the customer to check on the truck to make sure nothing is left behind.
    We charge hourly rate. After the minimum hours, we charge every 30 minutes, plus the flat travel time fee.
    For example:
    A customer booked an appointment at 9:00 am: If the crew showed up at 9:05 am, the hourly rate will begin at 9:05 am.
    The crew went to a second stop to pick up furniture from the warehouse and waited 20 minutes in line.
    The crew finished unloading all the furniture and assembling at the new house at 3:25pm.
    The time will end at 3:25 pm, total time used is: 6 hours 20 minutes, we charge 6.5 hours + 0.5 hour flat travel time, so 7 hours in total.
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Rates, Payments, Fees, Insurance

  1. How is the total cost calculated?
    We want to provide you all the upfront fees prior booking. Here are all the fees that would be expected from you:
    • Total Moving Fees = Hourly Rate x Total hours worked (There is a minimum, fees are calculated every 30 minutes after the minimum is met.)
    • Flat rate Travel Time Fee (This fee used to cover empty truck travel to your location and from your destination back to our truck station.)
    • Extra cost if you have any single item over 300 pounds eg. Piano.
    • Extra cost if you do not return our blankets ($10 each). For example, you are moving into a storage unit.
    • Tips. Suggested tips are $8 - 10 / hour per mover.
    • After a move, we offer Junk Removal / Recycling Services (rates vary).
    We do not have other extra or hidden fees, all fees being billed will be acknowledged by movers before the move.
  2. What Methods of payments do you accept?
    For moving fees, receive $5 off per hour by paying with Cash.
    We accept cash, checks, credit card (with extra 5% credit card fee), Venmo, Paypal
    If you are moving to a storage unit or PODs, we take cash only please.
    For tips please pay cash directly to movers.
  3. Do I pay travel time / wait time?
    Yes. The Hourly Rate begins from our start time and ends when the job is done. Everything in between is calculated as work hours.
  4. Are items insured during the move?
    Yes, basic insurance is included in your price at the rate of 60 cents per pound. Additional insurance may be purchased at a cost of $100 per $10000 declared value.
  5. Besides the hourly rate, what Extra Costs are calculated?
    We charge Extra Cost for:
    • Upright piano
    • Baby Grand / Grand Piano
    • Gun Safes
    • Hot Tubs
    • Pool Table
    • Antique furniture
    • Any single item over 300 pounds or any item may require 3 men crew to move it
    • Appliances with stairs
    • Furniture Junk Removal
    Please note that we have the right to refuse services if the move could risk our movers' safety.
  6. Are the break times calculated in my fee? Do I need to buy their Lunch?
    Jobs under 4 hours have no break time. Jobs that go over 4 hours are entitled to have a 15 minutes paid break every 4 hours, although most of our movers do not choose to take them. The hourly rate will not stop for break time. Movers should not take more than a 15 minute break for every 4 hours. (They usually use the break time for a quick lunch. They usually get fast food on their way and finish quick in the truck). We encourage our movers to stay nourished and hydrated throughout the day.
  7. What if I have more than 2 stops? I have more than one pick up locations and more than one drop off locations. is there an extra charge?
    No, we do not charge extra if you have more than one pick up or drop off locations. We charge by time. If you want to pick up a few items or donate your furniture to nearby stores, we will do it for you.
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How do you pack Individual Items?

  1. How do you pack a TV?
    We use blankets and shrink wrap to pack TVs if you do not have the original box. Blankets and shrink wrap are included.
  2. How do you wrap mattresses?
    We will wrap mattresses with plastic shrink wrap. If you are moving to storage, we will put extra shrink wrap on your furniture. Just let us know ahead of time that you are moving into a storage unit.
  3. What precautions are used to protect floors or carpets?
    We will put floor runners on your carpet or floor by requests. Just simply ask our movers to use them from their truck. These floor runners are free to use and there is no extra cost.
    Please note: Movers are require to wear their shoes when moving due to safety issues. Please do not ask our movers to take their shoes off or wear the shoe wraps. If you have spare cardboard you may lay them on the floor and tape them.
    Please ask our movers to protect staircase handrails with blankets.
    If you are concerned about the walls getting damaged, please put cardboard on the walls prior to the move.
  4. How do you transport pianos?
    We have specialized equipment to move pianos. Please specify if you have a piano so we can send movers specialized in moving pianos.
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About Us, Contacts

  1. What is your contact info?
    Any time:
    • Text: 408-649-5190
    • Email: info@movetruckmove.com
  2. What are your Hours of Operation?
    Our trucks run everyday 8:00 am to 20:00 pm, rain or shine, except extreme weather conditions like hails, heavy rain.
  3. Complaints / Feedback?
    Please write us a feedback about our services to info@movetruckmove.com
    We appreciate all feedback, positive and negative, we promise all the feedback get reviewed by us and are kept confidential until we get consent by the customer we can share their experience or ask for referrals.
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